AN UPDATE FROM GENERAL MANAGER BILL ROGERS (03/20/2020):
IN LIGHT OF RECENT INCREASES IN COVID-19 CASES IN TENNESSEE, WE HAVE MADE THE DIFFICULT DECISION TO CLOSE ALL CANEY FORK ELECTRIC LOBBIES EFFECTIVE MONDAY, MARCH 23, 2020 UNTIL FURTHER NOTICE IN ORDER TO MAINTAIN APPROPRIATE DISTANCE BETWEEN OUR EMPLOYEES AND MEMBERS TO MINIMIZE THE RISK OF INFECTION FOR ALL. WHILE OUR LOBBIES WILL BE CLOSED TO THE PUBLIC, WE WILL CONTINUE TO BE ON THE JOB AND HERE TO SERVE YOU, BUT PERHAPS IN A DIFFERENT MANNER TO WHICH WE ARE ALL ACCUSTOMED.
THIS IS NOT AN ACTION THAT WE TAKE LIGHTLY; WE UNDERSTAND OUR RESPONSIBILITY TO OUR MEMBERSHIP AND THIS IS OUR WAY TO HELP INSURE THAT WE WILL BE ABLE TO CONTINUE OFFERING QUALITY SERVICE WHILE ADHERING TO LOCAL, STATE AND NATIONAL GOVERNMENTAL RECOMMENDATIONS FOR REDUCING THE SPREAD OF THIS VIRUS.
FOR INFORMATION REGARDING THE DETAILS OF HOW WE PLAN TO CONTINUE OUR SERVICE TO YOU, PLEASE CLICK THE LINK BELOW OR CALL US DURING REGULAR BUSINESS HOURS.
PLEASE DO NOT HESITATE TO REACH OUT TO US WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE AND WE WILL BE MORE THAN HAPPY TO PROVIDE ANSWERS; AS ALWAYS, WE ARE HERE TO SERVE YOU.
A Message From General Manager Bill Rogers:
CFEC realizes that many of our members may soon face financial hardships as a result of the Coronavirus (COVID-19)'s negative affects on the economy and we want you to know that Caney Fork has taken the following measures to help our members effective Monday March 23rd, 2020.
. We are suspending disconnections of service for nonpayment of electric bill.
. We are waiving all late fees and penalties associated with nonpayment of electric bill.
. These measures will remain in place through Thursday, April 30th and will be re-evaluated at that time.
Please understand that these measures do not imply that bills will not have to be paid or will be forgiven; they are just a way that we hope will help members through any financial difficulties they may face. As our service area returns to its normal state, CFEC will work with our members who are behind on their bills as a result of being impacted by COVID-19 and will help members devise a payment plan to bring their accounts current. This being said, we encourage our members to keep their accounts as current as possible so they will not face large past due amounts in the future.
As we have done for almost 80 years, CFEC is here to serve our members by providing efficient, affordable electricity and we will continue to do so. If you need us, please feel free to contact us at 931-473-3116 or 1-888-505-3030 or any of our offices.